Firstsource Advantage is a leading global collections service provider and has been delivering results in the collections arena since 1995. Over these years we have continually evolved to the challenging demands of a very turbulent macro-economic climate. We have relied upon our proven expertise and deep industry knowledge to grow to a 1000 strong workforce dedicated to performance and quality. Our innovative and successful debt collection services are founded on an ethos of continuous improvement in talent, training, quality, compliance and self-audit. In addition, we have built a cutting edge business intelligence platform to enable our Business Leaders to make data driven business decisions. We generate value across the life cycle of delinquent debt from First Party pre charge-off collections to later stage post charge-off Recoveries.
We are headquartered in Amherst, New York and are registered to provide collection services in the United States, United Kingdom and Australia.
Firstsource’s strength lies in our engaged, experienced and motivated workforce. The average tenure of our Management staff is 10 years. Firstsource’s operating model is data driven and customized for each of the segments we service.
Compliance and treating customers fairly have been the hallmarks of our business. This is supported by rigorous training, quality assurance and self-audit mechanisms.