After having worked for almost twenty years in the IT services, hardware and software industry (at IBM and Microsoft etc.), I founded my own company in 2011. Kwanten Consulting is a private company specialized in: IT (service) management & governance, IT process management, coaching and IT professional organization development. Most engagements are executed for different customers in different branches, industries and governement organizations. Besides using methodologies, standards and "best practices" such as: ITIL, MOF, ISO/IEC 20000, Lean/Six Sigma and COBIT etc., Kwanten Consulting uses "common sense" and a pragmatic approach in all the engagements.