My mission at Word Matters is to improve clients’ business results through great content.
I help you to deliver concise, consistent, relevant messages to your customers.
I started Word Matters in 2013 to build a consulting practice focusing on delivering great content and helping companies to improve their content practices. I offer:
—Plan and execute customer communications and content
—Write and edit content for web and mobile, including for marketing and interactive products, customer support, and technical documentation
—Customize content for international markets to improve translation quality and lower translation costs
—Improve web sites, from content audits and information architecture evaluation to content development and implementation
Content strategy and management consulting:
—Create and execute organizational plans, governance, and content strategy
—Develop staffing plans and manage hiring and training
—Create or improve operating processes and editorial tools (style guides, templates, terminology management)
—Guide in selection and rollout of content management and quality tools
Clients: Aloki Design Studio/PayPal, ASSIA, auction.com, Cisco Systems, ecwid Inc., eBay Inc., Gigamon Inc., Mirantis Inc.