To become an organization that simultaneously delivers quality programs and services, outstanding customer value, and sound financial performance.
Our Operating Values
•Prevention & Proactivity
Our Organizational Culture
•Create alignment – all departments and employees working towards the same mission and goals.
•Drive accountability from the top down- each employee takes responsibility for his/her area of influence.
•Improve customer service- treat each customer as a V.I. P. (including fellow employees).
•Encourage employee involvement/communications- using focus groups, user groups, meetings, etc. to listen to and communicate with employees.