Professional Communication Training is a dynamic Western Australian owned company originally established in 1991, to specialise in Building Communication Excellence in Business. Our focus is on the development and delivery of training solutions for people employed in key customer service roles. We have a strong foundation of experience in dramatically improving the performance of customer service and sales teams. We understand the importance of delivering highly successful learning outcomes at an organisational, team and individual level.
Professional Communication Training continues to lead the way in providing cutting edge customer service programs, designed to introduce participants to build skills, knowledge and confidence through active participation and involvement.
Participants are able to gain the most out of each course in a professional and comfortable learning environment. All programs are delivered and facilitated by professionals with extensive industry and adult education experience.
Professional Communication Training will offer you a distinct advantage in all aspects of your business whether you wish to:
* enhance your leadership and coaching techniques
* update your telephone skills and competencies in frontline courtesy
* develop world class customer service standards
* improve credit collection results
* develop a high performing sales team
We enhance the way your team communicates with both internal and external customers.