OfficeHQ (incorporating ReceptionHQ in the US and the UK) has been established since 2003 and provides Virtual Reception and Call Answering Services to clients ranging from sole traders and professionals to small business, government, not-for-profit and corporates.
OfficeHQ/ReceptionHQ provides a premium virtual receptionist and call answering service at a competitive, cost-effective price point. Clients can access the service on demand with instantaneous on-line set up. Clients have the flexibility to update their call preferences using the web portal or via an Android or iPhone App and their calls can be transferred to wherever they are in the world 24x7 or a message will be sent by email or text.
Our solution offering is unmatched in the industry and provides a competitive edge to clients using highly trained, professional receptionists (multi lingual as required) who deliver a professional reception service tailored to the clients’ requirements.
The unique live answering service is delivered utilizing proprietary, leading edge software to provide real-time, live answering and messaging services to clients based in Australia, the United States and the United Kingdom and enables re-directing of phone calls and forwarding messages to anywhere in the world.
The technology platform and infrastructure is continuously updated with new features and functionality (voice & data) and is scalable and robust serving a global network of operators and clients.
Our operators/receptionists are highly trained and adherence to our market leading SLA’s is monitored and managed. We can proudly claim to set the market standard for timely and efficient call responses, customised to our clients expectations - 93% of all calls are answered in less than 10 seconds – we don't leave callers waiting in a queue.
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